Privacy Policy

At Honeysuckle Harebell, we treat the information you provide to us with great care. Your information will never be used or shared other than is stated in this policy. Here you will find out what information is collected and for what purpose, how it is stored and your rights with regard to this information.

Any queries you may have please contact honeysuckleharebell@gmail.com or via the contact form at www.honeysuckleharebell.co.uk

 

   What personal information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

    How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes.

  To provide and operate the Services
  To provide our Users with ongoing customer assistance and technical support.
  To be able to contact our Visitors and Users with general or personalised service-related notices and    promotional messages.

  To create aggregated statistical data and other aggregated and/or inferred Non-personal Information,    which we or our business partners may use to provide and improve our respective services.

  To comply with any applicable laws and regulations.
 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 - Your consent. You are able to remove your consent at any time.

   You can do this by contacting www.honeysuckleharebell.co.uk

 

  How we store your personal information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Information may be stored on ‘Honeysuckle Harebell’ online email and website accounts, which are stored behind firewall security and are password protected. Paper copies of any information are stored in a locked, fireproof box in accordance with Data Protection Act 2018. ‘Honeysuckle Harebell’ has no access to personal financial details.

 

  When we may contact you

We may contact you to notify you regarding your order or problems with your order, to resolve a dispute, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable to national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and postal mail.

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  Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

​Please contact us at honeysuckleharebell@gmail.com if you wish to make a request.       

 

  How to complain

​If you have any concerns about our use of your personal information, you can make a complaint to us at honeysuckleharebell@gmail.com You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

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    Our contact details

C. Hackett

'Honeysuckle Harebell'
Address: 1 Mill Cottages, Mill Lane, Willaston, Neston, Cheshire CH64 1RR

E-mail: honeysuckleharebell@gmail.com
Website: www.honeysuckleharebell.co.uk

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Last Updated 03/10/2023